Effective Date: June 15, 2023
2. Information We Collect
2.1 Personal Data
When you use our Services, we may collect and process personal data necessary to provide and improve our Services. The types of personal data we may collect include:
Contact Information: Name, email address, phone number, and other contact details.
Account Information: Shopify store URL, account credentials, and other relevant details.
Customer Interactions: Communication history, inquiries, and support tickets.
Order Information: Order details, transaction history, and purchase information.
2.2 Non-Personal Data
We may also collect non-personal data that does not directly identify you, such as aggregated usage data, analytics, and statistical information, which helps us enhance our Services and improve user experience.
3. Use of Personal Data
We use the collected personal data for the following purposes:
Providing and Improving the Services: To deliver our AI customer support services and enhance their functionality and features.
Communication: To respond to inquiries, provide support, and communicate important service-related information.
Analytics: To analyze and evaluate usage patterns, trends, and user preferences to improve our Services.
Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
4. Data Sharing and Disclosure
We understand the importance of data confidentiality and limit the disclosure of your personal data to the following parties:
Service Providers: We may engage trusted third-party service providers to assist us in delivering the Services, subject to appropriate data protection agreements.
Compliance with Laws: We may share personal data if required by law or in response to valid legal requests, including to protect our rights, safety, or property.
Business Transfers: In the event of a merger, acquisition, or any form of sale of assets, personal data may be transferred to the acquiring entity, subject to appropriate confidentiality safeguards.
5. Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, please note that no method of transmission over the internet or electronic storage is completely secure. We strive to protect your personal data, but we cannot guarantee its absolute security.
6. Your Rights
As a user of our Services, you have certain rights regarding your personal data. These rights include the right to access, rectify, restrict processing, object to processing, and request data deletion. To exercise these rights or inquire about your personal data, please contact us using the information provided in Section 8.
7. Data Retention
8. Contact Us
9. Cookie Considerations
9.2. Types of Cookies
Necessary Cookies: These cookies are essential for the proper functioning of our Services. They enable basic features such as page navigation, secure login, and access to certain areas of the website. Necessary cookies do not require consent and cannot be disabled.
Preferences Cookies: These cookies allow us to remember your preferences and customize your experience on our Services. They may include language preferences, display settings, and other personalized features. Preferences cookies are optional, and you can choose to disable them through your browser settings.
Statistics Cookies: We use statistics cookies to collect information on how users interact with our Services, such as the number of visitors, the pages visited, and the sources of traffic. This data helps us analyze and improve the performance and effectiveness of our Services. Statistics cookies are optional, and you can choose to disable them through your browser settings.
Marketing Cookies: Marketing cookies are used to deliver personalized advertisements and promotional content based on your interests and browsing behavior. These cookies may track your activities across different websites and platforms. Marketing cookies are optional, and you can choose to disable them through your browser settings or by adjusting your advertising preferences.
Unclassified Cookies: In addition to the above categories, there may be other cookies or tracking technologies used on our Services that are not classified under specific categories. These unclassified cookies serve various purposes, such as enhancing website security, improving performance, or providing certain functionalities. The use of unclassified cookies is subject to your consent and can be managed through your browser settings.
9.3 Cookie Management
Most web browsers are configured to accept cookies by default. However, you can choose to modify your browser settings to reject cookies or alert you when cookies are being sent. Please note that disabling or blocking certain types of cookies may impact the functionality and user experience of our Services.
For more information on how to manage cookies, please refer to the help section of your browser or visit www.allaboutcookies.org.