Centralization
All channels in one
With Wizybot, centralize WhatsApp, Instagram, Messenger, email, and more in a single intelligent ecosystem.
Answer 96% of inquiries in +90 languages, 24/7, without friction.
All your channels in a single ecosystem
Centralize all your channels and more in a single unified chat. Respond quickly, maintain context, and improve customer experience.
Easy integration and compatibility with your system
Our tool integrates easily with your store, without friction or complex development. Compatible, fast, and ready to scale.
Main available channels
WhatsApp, Instagram, Messenger, Telegram, email, and more. Connect the channels your customers already use, without complications.
A single site
Operate professionally and have all your agents responding in a single site.
Centralize all customer service channels in a single site: WhatsApp, Instagram, Facebook, emails, and website.
Better manage your agents’ responses with greater speed and analytics.
Unified inbox
Unlimited agents
Complete analytics
Monitoring
Monitor how your agents respond with a multi-agent and multi-channel platform.
View the chat inbox, response times, and performance of each agent to make informed decisions and improve your team’s management.
Response time
Metrics for each agent.
Real-time tickets
Open, taken, and closed.
Analytics dashboard
All your team’s data.
Routing
Route customers to agents or departments automatically.
Create departments and route the customer depending on their needs to the corresponding agent or area. No manual steps, no delays.
Unlimited departments
Intelligent assignment
100% customizable configurable rules.
Configurable rules
AI + Agents
Activate AI on your channels and when it cannot resolve have it transfer to an agent.
AI handles the most frequent inquiries instantly. When it detects that human help is needed, it transfers the conversation to an agent without the customer noticing.
Multi-channel AI
Activate on all your channels at once
Transparent handoff
Without friction for the customer
Complete history
The agent receives all the context
Calm Peru
Very good application. It helped us tremendously in customer service and generating sales through abandoned cart.
37%
Calm increased their sales by 37% in the first month using Wizybot.
John Smith
Ecommerce Manager at Shop Santé
It has saved me time and energy. I started using it to automate messages on WhatsApp and it really works great.
25%
Shop Santé increased their sales by 25% in the first month using Wizybot.
Frequently Asked Questions
Which customer service channels can be centralized?
WhatsApp, Facebook Messenger, Instagram DM, Facebook and Instagram Comments, Website Chat, Emails.
How many phone lines can I integrate?
You can have unlimited lines.
Do I have unlimited agents?
That’s right, you can have all the agents you wish to connect to your account.
What analytics can I view?
You can view AI analytics, your customer service team analytics as well as per user. Response speed, open tickets, closed and taken conversations, and much more in the analytics dashboard.
Can I unify all lines into a single number?
Yes, you can unify all numbers into one and have multiple agents respond from that number. Departments can be created and automatic assignments to agents depending on the case.
